Mobile app overview

The Boxture mobile app is the screen warehouse operators use on a handheld scanner or phone while walking the warehouse floor. It is built for one-handed use: you scan barcodes with the trigger of your device and swipe rows to confirm actions, instead of typing.

With the mobile app you can:

Task	What you do	Page
Picking	Work through pick lists: scan a tote, walk to each bin location, scan the products or containers	Picking
Packing	Scan the picked items of an order into a parcel, choose packing material, enter weight and close the parcel	Packing
Replenishment	Move containers from bulk storage to the standard bin location of a product so waiting pick lists can be picked	Replenishment
Inventory moves	Move a container to another bin location with two scans	Moving inventory
Information scan	Scan a bin location or container to see what it is and what it holds	Information scan

The mobile app is part of Boxture itself, not a separate system. Every pick, pack and move you make on the device is registered right away and is visible to your colleagues in the desktop application (for example on the pick lists and shipments pages).

Opening the mobile app

There are three ways to open the mobile app:

• From Boxture on a computer or tablet: click Pick orders in the sidebar. This opens the mobile app in your browser at /mobile on the same Boxture address you use for the desktop application.
• In a browser on the device: go to your Boxture address followed by /mobile, for example https://oms.boxture.com/mobile.
• With the Boxture app on an Android or iOS device. The app shows the same mobile screens, but adds support for the built-in scanner of the device and the camera. Your administrator can download it from Mobile apps.

Which one should I use?

On a dedicated scanner device, use the Boxture app: the scan trigger then sends barcodes straight into the screen. In a plain browser there is no scanner connection, so tapping the scan button opens a small Barcode box in which you type (or paste) the barcode.

Logging in

1. Open the mobile app. If you are not logged in yet, the Login screen appears.
2. Enter your Email and Password. These are the same as for the desktop application.
3. If two-factor authentication is switched on for your user, a 2FA Code field appears as soon as you have typed your email address. Enter the code from your authenticator app.
4. Tap Log in. The message Logged in appears and the app opens your start screen.

If you see There were problems logging in, check your email address and password. If it still fails, ask an administrator to reset your password (see Users and roles).

You stay logged in on the device until you log out yourself. Logging in also marks you as Available, logging out marks you as not available (see Profile and settings).

Switching environment in the Boxture app

Below the Log in button the login screen shows Powered by Boxture. In the Boxture app you can press and hold this text to show the Environment selector, and choose the Boxture environment the app connects to (for example Production or Staging). Press and hold again to hide it. Only change this when your supervisor tells you to: on another environment you will see different (or no) pick lists.

Which account and location you work in

The mobile app always works in one location (warehouse) at a time: pick lists, totes, bin locations, containers and replenishment lines are all limited to that location. It is the location selected for you in Boxture: your default location, or the location you last switched to in the desktop application in the same browser. If you do not see the pick lists you expect, check with your supervisor that your user has the right default location (see Locations).

The home screen and menu

After logging in you see the Picking screen (the dashboard), unless you chose another start screen in your profile. At the top:

• the menu button on the left opens the side menu;
• the person icon on the right opens Profile and settings.

The side menu (Menu) shows only the parts you are allowed to use:

Menu item	Opens	Shown to
Picking	The Picking dashboard with your pick lists	Users who may pick or replenish
Packing	The list of orders ready to pack	Admins, warehouse associates and packers
Inventory moves	The screen to move a container to another bin location	Every warehouse role (not account owners)

On picking and replenishment screens, users who may both pick and replenish also see two tabs at the bottom of the screen: Pick and Replenish.

Replenishers

A user who may replenish but not pick (the Replenisher role) goes straight to the Replenishment screen when opening the app.

Roles

What you see and may do in the mobile app depends on your role (see Users and roles):

Action	Admin	Warehouse associate	Picker	Replenisher	Packer
Pick, skip and unpick	Yes	Yes	Yes	No	No
Replenish	Yes	Yes	No	Yes	No
Pack orders	Yes	Yes	No	No	Yes
Inventory moves	Yes	Yes	Yes	Yes	Yes

Scanning

Almost every screen has a round scan button at the bottom centre. What a scan does depends on the screen you are on:

Screen	What a scan does
Picking dashboard, pick list overview	Information scan: open a pick list by tote, or show a bin location or container
An open pick list	Register a tote, container, product or serial number for the current pick (Picking)
Packing list of orders	Find the order to pack by order number, reference, container or tote
Packing an order	Add picked items to the parcel
Close parcel	Use a container as the parcel
Replenish item	Register the container and the bin location
Inventory moves	Register the container or the destination bin location

With the Boxture app on a scanner device you do not have to tap the button: pressing the scan trigger sends the barcode to the screen that is open. The Boxture app supports the built-in scanners of Zebra devices (DataWedge) and Newland devices, and KOAMTAC Bluetooth scanners.

Wait for the spinner

While the app is processing a scan, a spinner is shown. Scans made while the spinner is visible are ignored. If a pick did not register, wait until the spinner is gone and scan again.

Messages

After every action a message appears at the top of the screen: green with a check mark when it worked (for example Pick registered), red with a cross when it did not (for example Please scan the tote that you are using first). Some messages are orange warnings. Read the red messages carefully: they tell you what the app expected you to scan. You can choose how long messages stay visible in your profile.

If the server cannot be reached or something unexpected goes wrong, a message The server encountered an unexpected error, please try again appears, sometimes with a short code. Tap the message to close it. When you contact support, mention that code.

Refreshing a screen

Lists such as pick lists and orders to pack are refreshed every time you open them. To refresh the screen you are looking at, pull the list down and release it.

Profile and settings

Tap the person icon at the top right of a screen to open Profile & Settings:

Section	Field	What it does
Availability	Available	Shows whether you are available for work. It is switched on when you log in and off when you log out.
Personal information	First name, Last name, Email	Your name and login email address.
Settings	Start screen	The screen the app opens with: Dashboard (the Picking dashboard) or Profile.
Settings	Theme	Light or Dark.
Settings	Notification pause	How long messages stay on screen: Shortest (1 second), Shorter (3 seconds) or Normal (5 seconds).

Tap Save to store your changes. The settings take effect after you restart the app.

Tap Logout to log out. Always log out when you hand the device to a colleague: every pick is registered on the user who is logged in.

Updates of the Boxture app

When a newer version of the Boxture app has been uploaded to Mobile apps, the app shows There is a new version available (or There is a new build available) when it starts. Tap Download to install it, or Later to continue with the current version.

The Boxture Picker app

Some warehouses use Boxture Picker, a separate Android app made only for picking. Boxture switches it on per location; when it is not switched on for your location, use the mobile app described on these pages. Boxture Picker works with the same pick lists and follows the same rules as the mobile app, with a few differences:

• You sign in through the normal Boxture login page (including two-factor authentication) and can switch account and location from the top of the Pick lists screen.
• The pick list screen shows All or Mine, and Ready or Replenish pick lists, with the number of lines completed and units to pick.
• The whole pick list is loaded on the device. Product scans are checked on the device and confirmed immediately with a beep, and sent to Boxture in the background. A cloud icon with a number shows how many picks are still waiting to be sent.
• Without a connection you can keep scanning products and using Pick all; the picks are sent as soon as the device is online again. Scanning totes, containers and serial numbers, and Undo, Skip and Problem, need a connection.
• The picking screen has buttons for Pick all, Undo, Skip and Problem, a keyboard button to type a barcode and a camera button to scan with the camera.

See Picking for what Problem does.

Troubleshooting

I can't log in, it says "There were problems logging in"

Check your email address and password. In the Boxture app, check that the right environment is selected (press and hold Powered by Boxture on the login screen). If it still fails, ask an administrator to reset your password.

I don't see any pick lists

Pick lists are only shown for the location you work in. Check that pick lists have been released for that location (see Pick lists) and that your user has the right default location. If only My is shown on the dashboard, picking pending pick lists is not allowed in your location and a supervisor has to assign pick lists to you first.

Scanning does nothing

Wait until the spinner is gone. In a plain browser, the scanner trigger does not work: tap the scan button and type the barcode, or use the Boxture app. If scanning is slow in general, check the Wi-Fi connection of the device.

The menu doesn't show Packing or Replenish

These are only shown when your role allows them. Ask an administrator to check your roles.