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Packing settings
The Packing group controls what happens when items are packed: whether packs go onto an existing shipment, whether a fully packed order ships by itself, which box is proposed, whether product packing materials are registered and consumed, and when the carrier label is requested. Find them under Admin › Settings › Packing. For how levels and conditions work, see Settings; for the packing process see Packing.
Add to open shipment
| Key | packing.add_to_open_shipment |
| Type | On/off |
| Default | On |
| Conditions | Location, Customer |
| Account lookup | The order's account |
Should consecutive packs be added onto open shipment for an order, or should they be separate shipments?
Sets the default of the Add to open shipment switch on the pack screen (desktop and mobile). The packer can still change it per pack.
- On: a new pack is added to the order's shipment that is still pending or on hold at the same location. Packing an order in several rounds results in one shipment with several parcels.
- Off: every pack creates a new shipment.
If Partial shipping is not allowed for the order, a pack must go onto the existing shipment; trying to pack into a new shipment fails with must be added to an existing shipment, because partial shipping is not allowed.
Auto ship
| Key | packing.auto_ship |
| Type | On/off |
| Default | Off |
| Conditions | Location |
| Account lookup | The order's account |
Automatically ship the shipment when everything is packed. This only works when everything is being shipping from a single location on a single shipment.
When on, the shipment is shipped immediately after the pack that completes the order, so nobody has to click Ship. This only happens when:
- everything on the order is packed, and
- the order has exactly one shipment.
The user who packs must be allowed to ship shipments; otherwise packing fails with User not allowed to ship shipments. Shipping triggers everything a manual ship does (carrier label request if configured, messages, integrations). Bulk pack and ship always ships after packing, regardless of this setting.
Default packing material
| Key | packing.default_packing_material |
| Type | Choice from active packing materials |
| Default | None |
| Conditions | Location, Order type |
| Account lookup | Hierarchy |
Default packing material, the default for this setting will be taken from the nearest set ancestor.
The packing material (box, envelope, pallet) that is preselected for a new parcel on the pack screen, and used by auto pack. The dropdown offers the active packing materials of the current account and the accounts above it.
Boxture looks for a value from the top-level account down to the order's account and uses the first one that is set. If no account has a value, the default packing material of the order's shipping method is used; if that is empty too, nothing is preselected.
Packing materials are maintained under Admin › Warehousing › Packing materials. See Packing materials.
Select product packing materials
| Key | packing.select_product_packing_materials |
| Type | On/off |
| Default | Off |
| Conditions | Location |
| Account lookup | The account that owns the location |
Select product packing materials during the packing process.
Products can have product packing materials: extra materials that go with each unit, such as a gift box or protective sleeve, set per location on the product's packaging tab.
When this setting is on, the pack screen shows a switch for each product packing material of the product being packed, labelled like 1 x Gift box (GB-01). The packer must tick all of them; packing fails with You must use all product packing materials if one is missing. A packing bin location becomes required on the pack screen.
Consume product packing materials
| Key | packing.consume_product_packing_materials |
| Type | On/off |
| Default | Off |
| Conditions | Location |
| Account lookup | The account that owns the location |
Consume product packing materials during the packing process.
When on, the product packing materials that are ticked during packing are taken out of inventory: Boxture retires the required quantity from the packing bin location chosen on the pack screen. The pack screen shows a Packing bin location field for this (filled with the user's default packing bin location, if set). When there is not enough inventory of a packing material in that bin, packing fails with Not enough inventory (n) available for <packing material>.
WARNING
Use this together with Select product packing materials. Without it, nothing is ticked and so nothing is consumed.
Keep packing material inventory in a bin location with purpose packing. See Bin locations.
Create label on pack complete
| Key | packing.create_label_on_pack_complete |
| Type | On/off |
| Default | Off |
| Conditions | Carrier |
| Account lookup | Hierarchy (top-level account first) |
Generate label once an order is completely packed.
Applies to shipments with a carrier that has an integration method configured (see Integration method). It decides when the carrier label (waybill) is requested:
- On: as soon as the order is completely packed, the shipment goes to labelling and the label is requested in the background. When the shipment is later shipped and the label is there, it is marked labelled. If the order is not completely packed yet, no label is requested and you get a notification that the order is not fully packed.
- Off: the label is requested when the shipment is shipped.
Requesting the label at pack time lets you print it at the packing station and stick it on the box before the shipment leaves. See Labels and documents.
WARNING
This setting is looked up starting at the top-level account. Because it has a system default (off), the top-level account always has a value, so configure it on the top-level account, using the Carrier condition per carrier.