Traffic light settings

Lists of connections show a coloured traffic light (green, orange or red) that tells you at a glance whether a connection is healthy. The Traffic light group sets how many errors in the last 24 hours turn the light orange or red. Find the settings under Admin › Settings › Traffic light. For how levels and conditions work, see Settings.

Where traffic lights are shown

Screen	Column	What is counted
Admin › Integration › Third party (the integrations list)	Connection status	Exceptions recorded for that integration in the last 24 hours.
Admin › Integration › Flows	Traffic light	Failed messages of that flow in the last 24 hours.

See Vorto and Exceptions.

How the colour is decided

The settings are read from the current account and have one condition, Traffic Light Models: the kind of connection. Its options are the integration types (such as Shopify shop, Netsuite, Woocommerce), Vorto (flows) and Nuntius (messaging). This lets you use different thresholds per kind of connection, for example a stricter one for Shopify than for flows.

For each connection Boxture counts the errors of the last 24 hours and then decides:

1. Red when the error count is at least the Red value and the last five messages in that period all failed. For integrations, the error count itself is used for the second check, so at least five errors are needed for red.
2. Otherwise orange when the error count is at least the Orange value.
3. Otherwise green.

So a connection that had many errors this morning but works again now (recent messages succeed) is shown orange, not red.

TIP

Keep Red higher than Orange. With Orange 0, every connection would be at least orange.

Green

Key	traffic_light.green
Type	Number of errors
Default	0
Conditions	Traffic Light Models
Account lookup	The current account

Number of errors in last 24 hours to show this light.

Green is shown whenever the thresholds for orange and red are not reached. The value is stored for completeness, but the colour decision does not depend on it.

Orange

Key	traffic_light.orange
Type	Number of errors
Default	5
Conditions	Traffic Light Models
Account lookup	The current account

Number of errors in last 24 hours to show this light.

The number of errors in the last 24 hours from which the light turns orange.

Red

Key	traffic_light.red
Type	Number of errors
Default	15
Conditions	Traffic Light Models
Account lookup	The current account

Number of errors in last 24 hours to show this light.

The number of errors in the last 24 hours from which the light turns red, provided the most recent messages are failing too (see How the colour is decided).