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Shipped serial numbers
The Shipped serial numbers report lists every serial number that has been shipped: which unit went on which order and shipment, to whom, to which country, with which carrier and tracking number. Use it to trace a serialized unit after it has left the warehouse, for warranty, returns, recalls or customer questions.
Open it from the sidebar: Reporting › Shipped serial numbers.
What is included
One row per shipped unit that has a serial number, for the accounts you have access to. A unit is included when its shipment is labelled, shipped or delivered and has a ship date. Units without a serial number are not shown; use Shipped products for those.
The report is refreshed every four hours; see How report data is updated. Serial numbers shipped in the last few hours may not be in it yet.
Columns
| Column | Meaning |
|---|---|
| Shipped at | When the shipment was shipped. |
| Shipment number | The shipment's number. Click it to open the shipment. |
| Created at | When the order was created. |
| Order number | The order's number. Click it to open the order. |
| Customer reference number | The customer's reference on the order. |
| Destination contact | The first and last name of the shipment's destination contact. |
| Destination country | The country the shipment went to. |
| Carrier | The carrier of the shipment. |
| Tracking number | The parcel's tracking number, or the shipment's tracking number when the parcel has none. |
| Product number | The product's number (SKU). |
| Product description | The product's name. |
| Serial number | The unit's serial number. |
Filters
Every column can be filtered (see Filters). The Carrier column offers a list of all carriers.
Useful filters:
- Serial number is a serial number, to find out where a unit went.
- Serial number matches a prefix, to trace a whole production batch (for example in a recall).
- Shipped at between two dates, for a period's shipped serial numbers.
- Product number is a product, for all shipped units of one product.
- Serial number is duplicate, to find serial numbers that were shipped more than once. This can be legitimate (a unit that was returned and shipped again) or point to a scanning mistake.
Sorting and search
The report is sorted by Shipped at, newest first. Search looks in all columns; typing a serial number, order reference or tracking number is the quickest way to find a unit.
Exporting
Use the export button to download the report as CSV. See Exporting.
Typical use
- Warranty and support: a consumer contacts the customer about a device. Search the serial number to find the order, the ship date and the tracking number.
- Returns: when a unit comes back, check that the serial number was actually shipped on the order it is returned for.
- Recalls: filter on Serial number matches the affected range or on the Product number and Shipped at period, export, and send the customer the list of recipients' orders.
- Customer administration: export a period's shipped serial numbers so the customer can register them in their own systems.
Who can see it
Admins, Warehouse associates, Account owners, Shopify account owners and users with the Reporting role. See Who can see reports.