Data protection and privacy settings

The Data protection and privacy group makes Boxture anonymize personal data automatically after a period, to help you comply with privacy laws such as the GDPR and the CCPA. Find the settings under Admin › Settings › Data protection and privacy. For how levels and conditions work, see Settings; for what anonymization does to an order, see Anonymization.

How automatic anonymization runs

A background job runs every night at midnight. For every account with orders it:

1. Reads the Order anonymize period per order type and anonymizes completed sales orders and return orders that were completed longer ago than that period.
2. Reads the Shipment anonymize period and anonymizes shipped shipments that were shipped longer ago than that period.

A period of 0 switches automatic anonymization off. Both settings are read from the order's or shipment's own account; parent accounts are not consulted, so set them on each account that needs them.

Anonymization overwrites the personal details in the contacts of the order or shipment with asterisks: company name, first and last name, address lines, phone and fax number and e-mail address. Postal code, city and country are kept, as are order numbers, products, quantities and inventory history, so reporting still works. Anonymization cannot be undone.

Order anonymize period

Key	data_protection_and_privacy.order_anonymize_period
Type	Number of days
Default	0 (off)
Conditions	Order type
Account lookup	The order's account

Period (in days) after which we anonymize contact details on completed orders. This will only impact orders with contact details. 0 means no auto-anonymization.

The number of days after completion after which a completed order is anonymized. Only sales orders and return orders are anonymized automatically, because those carry consumer contact details; use the Order type condition to set a different period for each, for example 90 days for sales orders and 180 days for return orders. Levels for other order types have no effect.

Choose the period so that you can still handle returns, complaints and warranty questions in that time.

TIP

Completed orders can also be anonymized by hand from the order's menu. See Anonymization.

Shipment anonymize period

Key	data_protection_and_privacy.shipment_anonymize_period
Type	Number of days
Default	0 (off)
Conditions	None
Account lookup	The shipment's account

Period (in days) after which we anonymize contact details on shipped shipments. 0 means no auto-anonymization.

The number of days after shipping after which a shipment in state shipped is anonymized. Shipments that have moved on to delivered are not picked up by the automatic job. Shipments have their own copy of the delivery address, so set this to the same or a shorter period than the order anonymize period; otherwise the personal data stays visible on the shipment after the order has been anonymized.