Scrap orders

A scrap order removes stock from your warehouse by sending it to a vendor, for example to return faulty goods to the supplier, send products to a recycler or hand expired goods to a disposal company. It works like a sales order (allocate, pick, pack, ship), but it goes to a vendor instead of a customer, and it may take expired and defective stock.

Flow

Step	Order state	Item states	How
1. Create	concept	–	Form, import, API or integration (for example NetSuite).
2. Confirm	confirming → pending	pending	Confirm.
3. Allocate	processing	allocated / backordered	Automatic or Allocate.
4. Pick	processing	picking → picked	Pick lists, as for sales orders.
5. Pack	processing	packed	Packing.
6. Ship	processing → completed	shipped	Shipping the shipment. The inventory leaves stock.

The order is completed once every unit that is not cancelled has been shipped.

Creating a scrap order

Go to Orders, open the menu and choose New scrap order.

Basics tab

Field	Description
Customer reference number	Your reference; unique among scrap orders that are not cancelled.
Other reference number	Free reference.
Shipping method	How the goods are sent to the vendor.
Vendor	Required. The party receiving the goods. Its country counts as the destination country, for example for the default shipping method (see Customers and vendors).

Lines

Per line: Product, Origin location (required), Quantity, Status (new or defective) and, where the product uses them, Serial number, Lot and Expires on. Use the status, lot and expiry date to make sure exactly the right stock is scrapped.

How scrap orders differ from sales orders

	Sales order	Scrap order
Goes to	Customer (delivery contact)	Vendor
Expired stock	Never allocated	Can be allocated
Defective stock	No (status always new)	Yes, choose the status per line
Backorders	Follow Allocation › Backorder allowed	Always allowed
Expired picked stock when packing	Packing is refused	Packing is allowed
Prices and customs values	Yes	No

Because a scrap order may use expired inventory, allocation considers both available and expired units of the product. When an expired unit is allocated to a scrap order, it is taken out of the expired state so it can be picked. Otherwise the usual allocation order applies: open containers first, earliest expiry first, oldest stock first. See Allocation.

Scrapping without shipping

If goods are destroyed in the warehouse and do not need to be shipped anywhere, an inventory adjustment is simpler: removing stock with an adjustment creates a remove inventory order that is processed immediately. See Adjusting inventory.

Importing scrap orders

Use Orders › Import › Scrap order. Columns: Record ID, Vendor (name), Customer reference number, Other reference number, Shipping method, Line Nr, Line origin location, Product, Quantity, Serial number, Status and Event. See Creating and importing orders.